FAQs

Please refer to the 'Hire It' tab at the top of the website and click on 'How Hire It Works' for all information and breakdowns (including timings and payment).

Yes! We love creating something that feels uniquely yours. You can hire a single element (like glassware) or work with us on a full custom curation. Send us an enquiry and we’ll collaborate with you.

A minimum spend of $300 applies; smaller orders than this are welcome but will be charged the minimum fee.

Delivery & Pick up is calculated based on distance from our South Yarra HQ. 

Please note our price is a return trip (drop off pre event & pick up post event).

$150 Sub 10km - suburbs such as: Hawthorn, Clifton Hill, Elwood, Albert Park

$250 10 - 25km - suburbs such as: Box Hill, Clayton, Williamstown, Tullamarine

$350 25 - 65km - suburbs such as: Portsea, Geelong, Lilydale 

$POA 65+ km - suburbs including Ballarat, Lorne, Gippsland

There will be discounted rates on delivery fees over the summer period for the Mornington Peninsula - check our socials for more information or email us!

Time of delivery & pick up post event will be arranged with each booking. 

Pick up from the Higher Warehouse is only available for small orders under $600. The warehouse is located in Carnegie and will only be open for pick ups/ drop offs Monday - Friday 10am - 2pm if arranged prior.

An after hours fee will be charged at $100 if you can’t make it during opening hours.

Pick ups can be arranged via email with our team after the order is confirmed.

Please note for picking up yourself - any damage or breakage in transit will be your responsibility and deducted from your bond and/or replacement costs will be invoiced if the amount exceeds the bond payment.

Want to take the stress out of the big dance? We offer setup of the items for an additional fee. We will drop it off & can set it up, if you prefer. Please note we can only set up our inventory.

Please request ‘set up’ in our email communication. This fee will be added to your second and final payment before the event.

Set up cost:

under 50 people $150,

50-100 people $250,

over 100 people $350. 

As early as possible please! Our pieces are popular and dates fill quickly! We sometimes accept last-minute bookings up to 24 hours prior and subject to availability.

Parties are fun.. But this is the important bit – Your Bond

We love our beautiful hire pieces and want them to keep making events sparkle so that’s where the Bond comes in. It’s your promise to treat our treasures like they’re your own.

The Bond is collected to cover any loss, damage, excessive cleaning, or late return of hire items. It is fully refundable if all items are returned on time, in the same condition as supplied, and with all packaging intact.

1. How Much?

A refundable bond of $10 per guest applies.

2. When’s It Due?
We all like to hold onto our money, that's why we have made the bond due only 7 days prior to your event. Your bond will be held at the same time as when your final payment is taken. Once it’s paid we will be counting down the days with you. Let’s party!

3. How You Get It Back
Return everything on time, in the same condition you received it, with all the packaging it came in and your bond will bounce back to you within 5 business days of the collection post event. Refunds will be made via the same method as payment!

4. Why We Might Keep Some (or All)
We’ll only dip into your bond if:

• Something’s missing (yes, even that one rogue champagne flute)
• Items are damaged or broken (see T&C’s for full replacement costs if curious)
• We need to give things an extra deep clean (out of the ordinary)
• Items are returned late
• Packaging/crates are missing (supplied with the hire)

5. If It Goes Over the Bond
If replacement or cleaning costs are more than your bond, we’ll send you an invoice for the difference (payable within 7 days).

We will provide photo or video evidence if excessive cleaning is needed or damages to items for your viewing. 

Please see Appendix A in the T&C's for replacement costs (charged if exceeds the bond).

7. By Paying the Bond…
Finally, it is important to note that when you pay the bond, you are agreeing to these terms and acknowledge we can deduct amounts for the reasons above.

1. 50% deposit is required to secure your booking
2. If you cancel before the 7 days prior to the event you will be refunded 50% of the deposit, We understand sometimes, life just happens!
3. If you are still ready to party, the remaining 50% of the balance is due 7 days prior to your event and at this time we will also place a hold on your card for the bond. If the bond is not received, unfortunately we are unable to proceed with your event
4. If you need to cancel inside the 7 days prior to your event, unfortunately no refunds will be given and will not be transferable to another date
5. If you need to add items to your event, this is possible up to 48 hours prior to the event (subject to availability) and will require full payment to secure if within the 7 day window
6. If you have a last minute event or you are just a spontaneous person, we are here to help and can try to help make your event happen up to 24 hours before but full payment is needed and subject to availability
7. After a fabulous event and pick up/ inspection has occurred, your bond will either be returned or reconciled within 5 business days of pick up from the event