How Hire It Works

Hire it, Love It, Own It

At Higher, we offer custom curations for your table in order to make your event uniquely yours.

Whether you need a single tableware element or a full event concept, we’re here to help bring your vision to life.
Reach out - we’d love to collaborate on making your event unforgettable.

But remember! You can also purchase it if you have fallen in love…

How to Hire

Hiring from us is simple! Please note the items in the hire catalogue are not added to a shopping cart.

Instead, follow these steps:

  1. Browse the 'hire it' catalogue and note down the item name(s) you’d like to hire.
  2. Go to 'Contact' & fill out the form. This can be found at the top or bottom of this page.
  3. Include the quantity, colour & size (if required) you need for each item.
  4. Let us know the date of your event & its location
  5. Once you have submitted the contact form with all of these details, we will contact you via email with a quote and further information around availability.
  6. Any questions, please refer to our 'Frequently Asked Questions' page to learn more and please make sure to check our T&C's. If urgent or you need a little extra please email info@highergroup.com.au

Now... let's make your event sensational!

Minimum Spend

A minimum spend of $300 applies. Smaller orders than this are welcome but will be charged the minimum fee.

Delivery & Pick Up

Delivery & Pick up is calculated based on distance from our South Yarra HQ. 

$150 Sub 10km - suburbs such as: Hawthorn, Clifton Hill, Elwood, Albert Park

$250 10 - 25km - suburbs such as: Box Hill, Clayton, Williamstown, Tullamarine

$350 25 - 65km - suburbs such as: Portsea, Geelong, Lilydale 

$POA 65+ km - suburbs including Ballarat, Lorne, Gippsland

There will be discounted rates on delivery fees over the summer period for the Mornington Peninsula - check our socials for more information or email us!

Time of delivery & pick up post event will be arranged with each booking.

Can I Collect Myself?

Pick up from the Higher warehouse is only available for small orders under $600. The warehouse is located in Carnegie and will only be open for pick ups/ drop offs Monday - Friday 10am - 2pm.

An after hours fee will be charged at $100 if you can’t make it during opening hours.

Pick ups can be arranged via email with our team after the order is confirmed.

Can you set it up for me?

Want to take the stress out of the big dance? We offer setup of the items for an additional fee. We will drop it off & can set it up, if you prefer. Please note, we can only set up our inventory.

If you would like the table set please mention when emailing us. This fee will be added to your second and final payment before the event.

Under 50 people $150,

50-100 people $250,

over 100 people $350.

Payment & Cancellations

1. Booking Your Spot at the table
To lock in your date a 50% deposit is required at the time of booking. Once it’s in, we’re officially on the guest list for your big day.

2. Life Happens
Need to cancel more than 7 days before your event? We’ll refund 50% of your deposit.

3. Countdown to Party Time
Your remaining 50% of balance is due 7 days before your event. At this time, we’ll also place a bond hold on your card. If the bond can’t be processed, sadly, the show can’t go on.

4. Inside the 7-Day Window
Cancel within 7 days of your event, unfortunately no refunds are available and the booking can’t be transferred to another date.

5. Adding Last-Minute Magic
Want to add more fabulousness? You can add extra items up to 48 hours before your event (subject to availability). If you’re already inside the 7-day window, payment is due in full to secure those new pieces.

6. For your Spontaneous Self
Got a last-minute itch to throw an event? Or have you realised you need our extra sparkle? We’ll do our best to make it happen up to 24 hours before your event. Full payment is required and subject to availability. 

7. The Hangover

Once we’ve collected everything and given it a inspection, your bond will be refunded or adjusted within 5 business days.

Too soon to plan the next event? Never.

Bond.. James Bond

Parties are fun.. But this is the important bit – Your Bond

We love our beautiful hire pieces and want them to keep making events sparkle so that’s where the Bond comes in. It’s your promise to treat our treasures like they’re your own.

The Bond is collected to cover any loss, damage, excessive cleaning, or late return of hire items. It is fully refundable if all items are returned on time, in the same condition as supplied and with all packaging intact.

1. How Much?

A refundable bond of $10 per guest applies.

2. When’s It Due?
We all like to hold onto our money, that's why we have made the bond due only 7 days prior to your event. Your bond will be held at the same time as when your final payment is taken. Once it’s paid we will be counting down the days with you. Let’s party!

3. How You Get It Back
Return everything on time, in the same condition you received it, with all the packaging it came in and your bond will bounce back to you within 5 business days of the collection post event. Refunds will be made via the same method as payment.

4. Why We Might Keep Some (or All)
We’ll only dip into your bond if:

  • Something’s missing (yes, even that one rogue champagne flute)
  • Items are damaged or broken (see T&C’s for full replacement costs if curious)
  • We need to give things an extra deep clean (out of the ordinary)
  • Items are returned late
  • Packaging/crates are missing (supplied with the hire)

5. If It Goes Over the Bond
If replacement or cleaning costs are more than your bond, we’ll send you an invoice for the difference (payable within 7 days).

We will provide photo or video evidence for your viewing, if excessive cleaning is needed or damage to items.

Please see Appendix A for replacement costs (charged if exceeds the bond).

7. By Paying the Bond…
Finally, it is important to note that when you pay the bond, you are agreeing to these terms and acknowledge we can deduct amounts for the reasons above.

Contact