Privacy Policy

OUR STORY

Effective 2025

1. Introduction

Welcome to Highergroup. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services.

2. Information We Collect

We collect both personal and non-personal information to provide and improve our hire services.

Personal Information

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Payment details
  • Hire event information (e.g., date, location, type of event)

Non-Personal Information

We may automatically collect information such as:

  • IP address
  • Browser type and version
  • Pages visited on our site
  • Date and time of visits
  • Time spent on each page

3. How We Use Your Information

We use the information collected to:

  • Provide and operate our hire services
  • Manage and confirm bookings
  • Respond to enquiries or support requests
  • Send promotional emails or updates (only if you opt in)
  • Improve our website experience and customer service
  • Meet legal and regulatory obligations

4. Sharing Your Information

We do not sell or rent your personal information. Your data may be shared in the following cases:

Service Providers

We may share information with trusted third parties who help us operate the website or manage the business (e.g., payment processors, logistics platforms, analytics providers).

Legal Obligations

We may disclose your information if required by law or to comply with valid legal processes.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no method of transmission or storage is completely secure.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand site usage. You can disable cookies via your browser settings, but some features may not function properly if you do.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your data
  • Restrict or object to certain types of data processing
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at XXX

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date. Please review it periodically to stay informed.

9. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at.